Managed IT Service

Worry Free IT Support

Let our IT experts proactively monitor and manage your network to eliminate frustrating computer problems and prevent business interruption at an affordable, fixed monthly fee.

Defend against loss of productivity, business downtime and unplanned, high one-time costs by allowing our IT experts to proactively monitor and provide preventive maintenance to detect and eliminate computer problems before they occur. White Glove provides affordable, high quality service by using a combination of remote IT management tools, end-user help desk support and local onsite experts.

Our managed IT services range from 24/7 server monitoring and management that includes patching, operating system management and preventive maintenance, to managed desktop which provides software and system implementation, proactive network management and unlimited help desk support.

Stop wasting valuable time and money struggling to keep to your PCs, servers, email and network services up and running. Discover how our powerful and flexible managed services deliver the reliability and performance you need to manage your computing environment for a predictable fixed monthly fee. Choose the managed service plan that best fits your needs and budget.

+Typical Flat Rate IT Plan

Our Flat Rate IT Consulting Plans (a.k.a. – all you can eat) are custom tailored for your business IT needs. In general, our plans look something like Advantage and Premier below.

Features

Advantage

Premier

Proactive Support check check

24 x 7 Remote Monitoring & Network Alerts

  • Server stability and performance
  • Virus attacks and update problems
  • Data backups and disk utilization
  • Notification of unusual events
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Unlimited Help Desk Support (8AM – 5PM, M-F) check check
After Hours Help Desk Support (5PM – 8AM, M-F) delete check
Onsite Engineering Support 2 Hours / Month Included Unlimited Service Calls
Scheduled Onsite Visit delete check
Emergency Response Time 2 Hours or Less 1 Hour or Less – No After Hours Surcharge
Off-site Backup Storage 50GB Included 100GB Included
Website & DNS Hosting (1 domain) check check
Dedicated Account Support check check
Intelligent Patch Management check check
Network Asset Tracking check check
Adding and Removing Users check check
Online Custom Client Portal & Ticketing check check
Executive Summary Monthly Report/Check-up check check
AVG Internet Security Business Edition AntiVirus delete check
Installation of Replacement- HW and SW * delete check
Recovery of Server in case of Complete Disaster * delete check
Computer Reload Per Year 2 As Needed

*All hardware and software costs additional; unlimited on-site labor limited to currently supported devices.

**Additional devices added at a later date will affect the pricing at that point forward.

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